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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. A support manager wants to reduce repetitive incidents. Which practice should be MOST closely aligned with incident management?

A) Workforce planning
B) Supplier evaluation
C) Problem management
D) Financial budgeting

2. What is NOT a potential reason for registering an incident?

A) A specialist thinks that the service is not operating normally
B) The customer is unhappy with the service level agreement
C) Service level agreement is breached
D) Users perceiving the situation as abnormal

3. What is both a key input and a key output of the 'service request fulfilment control' process?

A) Service request models
B) Fulfilment actions records and reports
C) User satisfaction surveys
D) Service level agreements

4. Which process has an output of 'stakeholder notifications'?

A) Monitoring and event management review
B) Event handling
C) Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
D) Monitoring planning

5. What practice enables the early detection of incidents?

A) Problem management
B) Service request management
C) Knowledge management
D) Monitoring and event management

Solutions: