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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A) Fast development
B) Assured conformance
C) Co-created value
D) Resilient operations

2. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) T-shaped people
B) Matrix management
C) Segregation of duties
D) Command and control

3. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Managing configuration settings during a network change
B) Updating firewall firmware in order to reduce technical debt
C) Creating a script to automate failover when a network link fails
D) Automating virus detection to improve information integrity

4. Which is often a feature of a service value system for a digitally enabled organization?

A) Temporary project teams for product or service development
B) Detailed processes, procedures, and work instructions
C) Limited interaction between service providers and service consumers
D) Separate value streams for each product and service

5. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Problem management
B) Software development and management
C) Monitoring and event management
D) Infrastructure and platform management

Solutions: