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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) SIP Access Control
B) Availability
C) Calling
D) Outbound

2. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The phone model
B) The phone name
C) The Hardware ID (MAC address)
D) The Base Settings

3. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 2
C) 3
D) 4

4. Which button would you click to mute yourself when on a call?

A) Microphone
B) Phone with down arrow
C) Dialpad
D) Vertical bars
E) Drop-down arrow

5. Select all the sections for the standard profile page. (Choose five.)

A) General
B) Contact Information
C) Skills & Certifications
D) Contact
E) Languages
F) Relationships
G) HR

Solutions: