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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Application Services
B. Public Interface Services
C. Core Services
D. Communication Services

Question 2

How many categories of routing are there in a Call Route under the Call Routing page?

A. 5
B. 2
C. 3
D. 4

Question 3

Which button would you click to mute yourself when on a call?

A. Microphone
B. Phone with down arrow
C. Dialpad
D. Vertical bars
E. Drop-down arrow

Question 4

Instant messaging costs are significantly less than long-distance phone conversations.

A. True
B. False

Question 5

You must work closely with before completing configurations for external SIP trunks.

A. The Resource Center
B. Your designated contact
C. Genesys
D. Your carrier

Solutions: