After purchasing ServiceNow CIS-ITSM Top Exam Collection, Pass Exam one-shot so easily With TopExamCollection!
Last Updated: Sep 21, 2026
No. of Questions: 200 Questions & Answers with Testing Engine
Download Limit: Unlimited
Pass your exam with TopExamCollection updated CIS-ITSM Top Exam Collection one-shot. All the contents of ServiceNow CIS-ITSM Exam Collection material are high-quality and accurate, compiled and revised by the experienced experts elites, which can assist you to prepare efficiently and have a good mood in the real test and pass the ServiceNow CIS-ITSM exam successfully.
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Certification content shifts with the industry, and TopExamCollection shifts with it. Our experts compile and refresh the CIS-ITSM bank according to current trends, so the ServiceNow Certified Implementation Specialist - IT Service Management questions you practice reflect what the exam actually asks in 2026.
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years (requires recertification) |
| Exam Duration: | 90-120 |
| Passing Score: | 70% |
| Available Languages: | German, English, Japanese |
| Exam Price: | USD $150-200 |
| Related Certifications: | CIS-SM (Service Mapping) CIS-CSD (Service Desk) CIS-CSM (Customer Service Management) CSA (Certified System Administrator) CIS-FSM (Field Service Management) |
| Real Exam Qty: | 65-80 |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-based |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Incident Management | 15-20% | - Integration with other processes
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Problem Management | 10-15% | - Problem workflow and states
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Change Management | 15-20% | - Change calendar and planning
|
Immediately after checkout, your download link appears on screen and an automatic email with the materials lands in your inbox in about a minute. You can install the software on as many devices as you need, and if the email has not arrived within two hours, our support team will step in. Every purchase includes 365 days of free updates — each revision is compiled in step with current exam trends and emailed to you automatically — followed by a 50% renewal discount when the period ends.
A professional team, for one thing. Our experts compile the CIS-ITSM bank in step with current exam trends, every answer is expert-verified, and there are no amateurs in the group — career-elite advisors also stand by with progress advice when you need direction. Just as important is the relationship: we stay in close contact with users, fold their feedback into every revision, and back each ServiceNow Certified Implementation Specialist - IT Service Management purchase with a free demo, 365 days of free updates, and a clearly stated refund policy.
ServiceNow sets the following prerequisites for the ServiceNow Certified Implementation Specialist - IT Service Management: Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform.
Confirm the current requirements on the official certification page before booking.
The ServiceNow Certified Implementation Specialist - IT Service Management blueprint is organized into these main domains:
Further domains complete the official outline, and our question bank spans all of them.
We take responsibility for our materials. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date, and we will process a full refund within seven days of verification. Please note the exclusions: exams taken within three days of purchase are not eligible, the candidate name must match the payer, and free or expired products are not covered. If you would rather switch direction, we can exchange your product for two others of equal value instead.
According to the latest exam information, the CIS-ITSM exam contains 65-80 questions and runs for 90-120 minutes. Timing yourself during practice sessions is a smart habit — pacing problems sink more candidates than knowledge gaps.
At present, the passing score for the CIS-ITSM exam is 70% and the registration fee is USD $150-200. Both figures are set by ServiceNow and can change, so double-check them on the official site when you register.
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
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Which of the following options can a survey administrator define on an individual survey? (Choose two.)
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What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
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Which Service Portfolio Management phase does a service belong to when it is in operational state?
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