[Aug 31, 2025] Pass ITIL Review Guide, Reliable ITIL Test Engine
ITIL Test Engine Practice Test Questions, Exam Dumps
NEW QUESTION # 290
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
- A. The Service Manager
- B. The Request Fulfillment Process Owner
- C. The Service Desk Manager
- D. The Request Fulfillment Process Manager
Answer: B
NEW QUESTION # 291
Which is the definition of an IT asset?
- A. Any financially valuable component that contributes to a service
- B. Any change of state that has significance for the management of a service
- C. Any request from a user that is a normal part of service delivery
- D. Any component that needs to be managed to deliver a service
Answer: A
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.
NEW QUESTION # 292
Which of the following activities is NOT a part of the Derning Cycle?
- A. Act
- B. Plan
- C. Co-ordinate
- D. Do
Answer: C
Explanation:
Reference: http://itilblues.wordpress.com/2010/03/10/mush-and-room-6-the-deming-cycle/
NEW QUESTION # 293
Which statement about the 'service desk1 practice is CORRECT?
- A. It investigates the cause of incidents
- B. It needs a practical understanding of the business processes
- C. It carries out change assessment and authorization
- D. It provides a link with stakeholders at strategic and tactical levels
Answer: B
NEW QUESTION # 294
Which of the following statements is CORRECT?
- A. IT Service Continuity Management can only take place once Business Continuity Management has been established
- B. IT Service Continuity Management is not required when IT is outsourced to a third party provider
- C. Business Continuity Management and IT Service Continuity Management must be established at the same time
- D. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
Answer: D
NEW QUESTION # 295
Within Service Design, what is the key output handed over to Service Transition?
- A. Process definitions
- B. Service Portfolio Design
- C. Service Design Package
- D. Measurement, methods and metrics
Answer: C
NEW QUESTION # 296
Understanding customer usage of services and how this varies over time is part of which process?
- A. Demand Management
- B. Service Portfolio Management
- C. Component Capacity Management
- D. Service Level Management
Answer: A
NEW QUESTION # 297
Which of the following activities is performed by application management?
- A. Defining where the vendor of an application should be located
- B. Ensuring that the required functionality is available to achieve the required business outcome
- C. Agreeing the service levels for the service supported by the application
- D. Deciding who the vendor of the storage devices will be
Answer: B
NEW QUESTION # 298
Which role approves the cost of services?
- A. Change authority
- B. Sponsor
- C. Customer
- D. User
Answer: B
NEW QUESTION # 299
What BEST describes an important principle of communication in service operation?
- A. It is efficient, effective and economical for all IT services.
- B. It focuses on creating a relationship between processes and products.
- C. It has responsibility for creating policies.
- D. It has an intended purpose or a resultant action.
Answer: A
NEW QUESTION # 300
Identity and Rights are two major concepts involved in which one of the following processes?
- A. Event Management
- B. Demand Management
- C. Facilities Management
- D. Access Management
Answer: D
NEW QUESTION # 301
Which will help solve incidents more quickly?
- A. Target resolution times
- B. Detailed procedural steps for incident investigation
- C. Escalating all incidents to support teams
- D. Collaboration between teams
Answer: D
NEW QUESTION # 302
The BEST description of the guidance provided by Service Design is?
- A. The designand development of new services
- B. The day-to-day operation and support of services
- C. The design and development of services and service management processes
- D. The design and development of service improvements
Answer: C
NEW QUESTION # 303
Which is described by the 'organizations and people' dimension of service management?
- A. Contracts and agreement
- B. Inputs and outputs
- C. Workflows and controls
- D. Communication and collaboration
Answer: D
Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/what-are-the-four-dimensions-of-itil-4
NEW QUESTION # 304
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive security library
- B. In the definitive production library
- C. In the definitive capacity library
- D. In the definitive media library
Answer: D
NEW QUESTION # 305
Which statement about problems is CORRECT?
- A. Problems are not related to incidents.
- B. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
- C. Problems must be resolved quickly in order to restore normal business activity.
- D. Problem prioritization involves risk assessment.
Answer: D
Explanation:
Reference: https://www.bmc.com/blogs/itil-problem-management/
NEW QUESTION # 306
Which stage of the Change Management process deals with what should be done if the change is unsuccessful?
- A. Prioritization
- B. Categorization
- C. Review and Close
- D. Remediation Planning
Answer: D
NEW QUESTION # 307
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?
- A. Service transition planning and support
- B. Service level management
- C. Change management
- D. Service strategy
Answer: A
NEW QUESTION # 308
Which process has the objective to identify changes to the customer environment that could
potentially impact the type, level or utilization of services provided?
- A. Service level management
- B. Availability management
- C. Business relationship management
- D. Change management
Answer: D
NEW QUESTION # 309
What is theBESTdescription of the CSI register?
- A. It is a record of proposed improvement opportunities and the benefits that will be
achieved - B. It is a record of new services to be approved by a customer, including proposed implementation dates
- C. It is a record of completed improvements and the relevant customer satisfaction metric
- D. It is a record of all authorised changes and their planned implementation dates
Answer: A
NEW QUESTION # 310
In which of the following areas would the ITIL complementary guidance be of assistance?
1.Adapting best practice for specific industry sectors
2.Integrate ITIL with other operating models
- A. Niether of the above
- B. 2 only
- C. both of the above
- D. 1 only
Answer: C
NEW QUESTION # 311
Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual Cis
4.Approving finance for the purchase of software to support service asset and configuration management
- A. 1, 2 and 4 only
- B. All of the above
- C. 3 and 4 only
- D. 1, 2 and 3 only
Answer: D
NEW QUESTION # 312
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
- A. An agreement with an individual customer group, covering all the services that they use
- B. An agreement that covers one service for a single customer
- C. An agreement that covers service specific issues in a multi-level SLA structure
- D. An agreement that covers one service for all customers of that service
Answer: D
Explanation:
Topic 7, Volume G
NEW QUESTION # 313
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