[2025] Financial-Services-Cloud All-in-One Exam Guide Practice To your Financial-Services-Cloud Exam!
Preparations of Financial-Services-Cloud Exam 2025 Accredited Professional Unlimited 172 Questions
NEW QUESTION # 81
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
- A. Opportunity
- B. Lead
- C. Contact
- D. Account
- E. Residential Loan Application
Answer: A,D,E
Explanation:
The following records support Document Checklist Items out of the box in Financial Services Cloud:
Account: An Account is a record that represents a person or anorganization that has a business relationship with your company. You can use Document Checklist Items to request and track documents from your account holders, such as identity proofs, tax forms, or contracts.
Residential Loan Application: A Residential Loan Application is a record that represents a request for a loan to purchase or refinance a residential property. You can use Document Checklist Items to request and track documents from your loan applicants, such as income statements, credit reports, or property appraisals.
Opportunity: An Opportunity is a record that represents a potential sale or deal for your products or services.
You can use Document Checklist Items to request and track documents from your opportunity owners, such as proposals, quotes,or agreements. Verified References: : Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 82
A Bank of the Future customer calls the bank to update the address on their account. The call center agent handling the call needs to enter a new address into the system. The agent enters the new contact information using an OmniScript and then needs to generate a prefilled PDF with the new address that can be shared with the customer.
Which two OmniStudio tools should a consultant recommend to generate the prefilled PDF?
- A. Integration Procedure
- B. Calculation Procedure
- C. OmniStudio Action Document Generation
- D. DataRaptor
Answer: C,D
Explanation:
The following OmniStudio tools should be recommended to generate the prefilled PDF:
OmniStudio Action Document Generation, which is a tool that allows users to create documents from templates and data sources using OmniScripts and Integration Procedures. By using OmniStudio Action Document Generation, the consultant can create a document template with placeholders for the contact and address information and generate a PDF file from it using an OmniScript.
DataRaptor, which is a tool that allows users to extract and transform data from Salesforce or external systems using Integration Procedures. By using DataRaptor, the consultant can create a data source that retrieves the contact and address information from Salesforce and maps it to the document template placeholders.
NEW QUESTION # 83
A financial services company offers special deposit products for its employees. These employees have customer records in Salesforce so that they can be serviced like normal customers. Only customer service employees within a specific group should be able to see these special deposit products in Salesforce to protect the personal financial information of bank employees.
How should the administrator configure sharing rules in Financial Services Cloud to meet these requirements?
- A. Create a Financial Account sharing rule based on criteri
- B. Create Account sharing rules based on criteria.
- C. Create a Financial Account sharing rule based on record owner.
- D. Create an Account sharing rule based on record owner.
Answer: A
Explanation:
Explanation
To meet the requirements of sharing special deposit products for employees, the administrator should create a Financial Account sharing rule based on criteria. A Financial Account sharing rule is a sharing rule that grants access to financial account records based on record owner or field values. A sharing rule based on criteria is a type of sharing rule that grants access to records that meet certain criteria. By creating a Financial Account sharing rule based on criteria, the administrator can share the special deposit products with the customer service employees within a specific group based on a field value that indicates the product type.
NEW QUESTION # 84
What is the purpose of the ideas community? (2 answers)
- A. To invite customers, partners, and employees to submit ideas
- B. To comment on and vote for ideas posted by other community members
- C. To post customer ideas by logging cases on the Ideas tab of the portal
- D. To provide access to articles that answer questions around an idea theme
Answer: A,B
NEW QUESTION # 85
During the design phase of a project, a consultant needs to provide a Financial Services Cloud (FSC) solution for a business requirement that forces a customer to answer a number of assessment questions to complete the onboarding process.
What are three things to consider regarding Discovery Framework?
- A. Discovery Framework can create both standard and hierarchical questions.
- B. Discovery Framework forms cannot be deployed to Communities,
- C. Discovery Framework is built based on Salesforce Flow.
- D. FSC Discovery Framework allows archiving questions.
- E. Discovery Framework creates highly capable forms with integrations and advanced logic.
Answer: A,D,E
Explanation:
Discovery Framework is a scalableassessment framework that financial institutions use to gather and evaluate customer information through digital and human channels. Some of the things to consider regarding Discovery Framework are:
Discovery Framework creates highly capable forms with integrations and advanced logic. The forms can be customized with various types of questions, validations, calculations, branching, andintegrations with external systems1.
Discovery Framework can create both standard and hierarchical questions. Standard questions are single-level questions that can be grouped into sections. Hierarchical questions are multi-level questions that can have subquestions based on the answer to the parent question2.
FSC Discovery Framework allows archiving questions. Archiving a question removes it from the active question pool and prevents it from being added to new forms. Archived questions can be restored if needed3.
References:
Discovery Framework
Create Questions for Discovery Framework
Archive Questions for Discovery Framework
NEW QUESTION # 86
Universal Containers needs to synchronize data between sales force and an external financial system.
How can a system administrator accomplish this?
- A. Use an external ID field to match records between systems
- B. Use the excel connector to export records from both systems
- C. Use the data loader to upsert Salesforce records into the financial system
- D. Use the data loader to match records between the systems
Answer: A
NEW QUESTION # 87
Which three processes are part of Claims Management?
- A. Underwriting
- B. Quoting
- C. Reserve Management
- D. Payment
- E. Auto Adjudication
Answer: C,D,E
Explanation:
The following processes are part of Claims Management:
Auto Adjudication, which is a process that allows claims to be processed automatically without humanintervention, based on predefined rules and criteria. Auto adjudication can improve the efficiency and accuracy of claims processing and reduce operational costs.
Reserve Management, which is a process that involves estimating and setting aside funds for future claims payments. Reserve management can help insurers manage their cash flow and solvency and comply with regulatory requirements.
Payment, which is a process that involves disbursing funds to claimants or providers after a claim has been approved. Payment can involve different methods, such as check, electronic funds transfer, or debit card.
Payment can affect the customer satisfaction and retention rate of insurers.
NEW QUESTION # 88
The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an existing, published Action Plan Template to accommodate a change in the firm's annual client review process. What steps should the Admin take to make that change?
- A. Set the Action Plan Template to "Inactive" and then make changes to the template, as necessary.
- B. Edit the published Action Plan Template directly.
- C. Clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template.
Answer: C
Explanation:
To update an existing, published Action Plan Template, the Admin should clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template. This is because published Action Plan Templates cannot be edited directly or set to inactive4. Cloning an Action Plan Template creates a copy of it with a new name and ID, which can then be modified and published4. Verified Reference: 4
NEW QUESTION # 89
What must an administrator do when creating a record type?
- A. Create a new page layout for the record type
- B. Set the field-level security for the record type
- C. Add the record type to the required user records
- D. Assign the record type to the appropriate profiles
Answer: D
NEW QUESTION # 90
An investment bank client wants all its users to track client engagements with Interaction Summaries. In addition, those call logs need to be shared with specialists in other lines of business so they can assist in specific types of deals.
Which three Financial Services Cloud standard objects should be used to help accommodate these business requirements?
- A. Interaction Participant
- B. Participant Role
- C. Opportunity Participant
- D. Interaction Summary Participant
- E. Financial Deal Participant
Answer: B,D,E
NEW QUESTION # 91
What feature allows a user to group campaigns within a specific marketing program or initiative?
- A. Campaign members
- B. Campaign Hierarchy
- C. Campaign influence
- D. Campaign lists
Answer: B
NEW QUESTION # 92
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
- A. Cases
- B. Client Financial Goals
- C. Notes and Attachments
- D. Financial Holdings
- E. Household Financial Accounts
Answer: B,D,E
Explanation:
Explanation
The following related lists are visible within Actionable Relationship Center (ARC) associated with the Account object:
Client Financial Goals, which is a related list that displays the financial goals of the account, such as retirement, education, or debt payoff.
Financial Holdings, which is a related list that displays the financial accounts of the account, such as bank accounts, investment accounts, or insurance policies.
Household Financial Accounts, which is a related list that displays the financial accounts of the account's primary group, such as household or business group.
NEW QUESTION # 93
Relationship Management enables you to (Check the 3 that apply)
- A. Define the Role of the Member of the group
- B. Display Financial Holding Data
- C. Define Primary Group for a Member
- D. Define who are the members of a Relationship Group.
Answer: A,B,D
NEW QUESTION # 94
Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?
- A. Accepting a Referral
- B. Round Robin Referral Routing
- C. Assigning a Referral
- D. Referral Automated Approvals
- E. Referral Conversion
Answer: A,C,E
Explanation:
The following out of the box capabilities come with Financial Services Cloud Lead & Referral Management:
Referral Conversion: This capability allows you to convert a referral to an opportunity, a contact, or an account. You can use this capability to track the progress and outcome of a referral and measure its impact on your business.
Assigning a Referral: This capability allows you to assign a referral to another user, queue, or line of business. You can use this capability to route a referral to the appropriate person or team who can best meet the customer's need or interest.
Accepting a Referral: This capability allows you to accept a referral that is assigned to you or your queue. You can use this capability to acknowledge that you have received a referral and are ready to work on it. Verified Reference: : Salesforce Help Article 1 : Salesforce Help Article 3 : Salesforce Help Article 5
NEW QUESTION # 95
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
- A. Remove the field from reports and list views
- B. Set the field to hidden using field-level security
- C. Remove the field from page layouts
- D. Set the field to hidden on the user role
Answer: B
NEW QUESTION # 96
A financial services company would like its users to be able to relate two business accounts. Whatshould the administrator configure to meet the requirement?
- A. Update the Role picklist on the Account-Account Relationship object with new value.
- B. Create a new Account Reciprocal Role for the required value.
- C. Update the Role picklist on the Account-(?ontact Relationship object with new value.
- D. Create a new Contact Reciprocal Role for the required value.
Answer: A
Explanation:
To configure Financial Services Cloud to allow users to relate two business accounts, the administrator should update the Role picklist on the Account-Account Relationship object with new value. The Role picklist is a field onthe Account-Account Relationship object that defines the type of relationship between two accounts, such as Household Member, Business Owner, Trustee, or Friend. The Role picklist is used to filter and display the account-account relationships in the Actionable Relationship Center (ARC). To update the Role picklist, you need to go to Setup > Object Manager > Account-Account Relationship > Fields & Relationships
> Role and add or remove values according to your business needs. Verified References: : Salesforce Help Article [10] : Salesforce Help Article [11]
NEW QUESTION # 97
How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?
- A. The user can customize the order of life events to be set in chronological order
- B. The Admin can customize the order of life events to be set in chronological order.
- C. The Admin can change the color of important life events to red.
- D. The user can change the color of important life events to red.
Answer: C
Explanation:
Explanation
The Admin can change the color of important life events to red by using custom CSS in a Lightning App Builder theme layout component. This way, the agents can quickly scan the Life Events component and find the information they need without much effort. The color red can draw attention and indicate urgency or importance for certain life events.
NEW QUESTION # 98
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
- A. Cases
- B. Client Financial Goals
- C. Notes and Attachments
- D. Financial Holdings
- E. Household Financial Accounts
Answer: B,D,E
Explanation:
The following related lists are visible within Actionable Relationship Center (ARC) associated with the Account object:
Client Financial Goals, which is a related list that displays the financial goals of the account, such as retirement, education, or debt payoff.
Financial Holdings, which is a related list that displays the financial accounts of the account, such as bank accounts, investment accounts, or insurance policies.
Household Financial Accounts, which is a related list that displays the financial accounts of the account's primary group, such as household or business group.
NEW QUESTION # 99
A wealth advisor is trying to relate a client to their attorney using the Add Contact option on the relationship tree but can't find any reciprocal roles displayed in the related role lookup. What are two reasons for this?
- A. Reciprocal roles have not been created in the org.
- B. Sharing rules have not been set up for reciprocal roles.
- C. The user should be using the Member Relationship button under the Actionable Relationship Center.
- D. The user should be using the Edit Group button to access reciprocal roles.
Answer: A,D
NEW QUESTION # 100
Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?
- A. The Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the diem and group levels
- B. An RBL (Rollup By Lookup) rule displays summary calculations of financial account information, such as account balances.
- C. RBL rules do not require a lot of processing power.
- D. Person Accounts need to be enabled in order to use the Rollup by Lookup functionality.
- E. Salesforce does not recommend or provide support for creation or customization of Financial Services Cloud RBL rules
Answer: A,B,E
NEW QUESTION # 101
Cumulus Cloud Bank must provide its customer service staff with real-time access to customer accounts, including the ability to view current transactions and balances. As a result, the bank expects a high volume of concurrent users at peak times.
Which option is most suitable?
- A. Use Salesforce ConnecHvith External Objects to expose tables from the bank's core systems, and use the standard user interface (Ul) components to surface the records in Salesforce Lightning Ul.
- B. Use the Data Consumption Framework to connect to the bank's middleware.
- C. Embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services.
- D. Use Salesforce Connect with External Objects to expose tables from the bank's core systems, and use custom Lightning web components to surfatKthem in the Salesforce Lightning Ul.
Answer: C
Explanation:
Explanation
The most suitable option for Cumulus Cloud Bank to provide its customer service staff with real-time access to customer accounts, including the ability to view current transactions and balances, is to embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services. This option allows the bank to leverage the Lightning Platform features and capabilities, such as Lightning web components, Apex, and callouts, to create a seamless and performant integration with their core systems. By using custom Lightning web components, the bank can create custom user interfaces that display the data from the core systems on the Account and Financial Account pages. By using custom Apex, the bank can write code that makes callouts to the core system services using HTTP requests and responses, and handle any authentication, error handling, or data transformation logic.
NEW QUESTION # 102
Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation. What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?
- A. Implement Financial Service Cloud in the existing org's Sandbox and then deploy to production org to mitigate the end-user impact
- B. Implement Financial Service Cloud in the existing org (Brow Field).
- C. Implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in Ihe new org.
- D. Implement Financial Service Cloud in a Trial org and convert the Trial org to production org.
Answer: A
NEW QUESTION # 103
What capabilities included in the FSC license can assist bankers in focusing on the most promising referrals?
- A. Intelligent Need-Based Referrals and Scoring
- B. Referral Approval Processes
- C. Referral Routing Rules
- D. Einstein Referral Scoring for FSC
Answer: A
NEW QUESTION # 104
Which three standard fields are available to track a customer's retirement goal process?
- A. Contributions
- B. Actual Value
- C. Target Date
- D. Total Value
- E. Target Value
Answer: B,C,E
NEW QUESTION # 105
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