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Genesys Cloud Certified Professional - Implementation Sample Questions:
1. What are two methods for creating a conference call in Genesys Cloud?
A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
2. To assign extensions to users, you must first
A) Buy the extension number from the carrier.
B) Create a pool of extensions.
C) Add the extension to the dial plan.
D) Assign the extension to the user's phone.
3. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A) Create a role for former users and add the user to that role.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Rename the user account.
D) Reset the user's password.
4. You can add more than one outbound route to the contact center.
A) True
B) False
5. What type of trunk would you configure to connect to AudioCodes phones?
A) WebRTC phone trunk
B) Phone trunk
C) External trunk
D) Network interface trunk
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
By Robert
