We're so confident of our products that we provide no hassle product exchange.
Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Field Service Consultant Exam |
| Exam Number: | FS-Con-101 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based items |
| Real Exam Qty: | 60-65 |
| Passing Score: | 63% |
| Exam Price: | USD 200 (retake: USD 100) |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Recommended Training: | Prepare for Your Salesforce Field Service Consultant Credential Implement Salesforce Field Service (FSL201) |
| Exam Registration: | Kryterion Webassessor Salesforce Certification Portal |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or in-person at Kryterion testing centers |
| Pre Condition: | Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant certifications |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership - Set up and manage crews and resource types |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
A) Create a Shipment and a Productrequest line item.
B) Create a Product Request and a Product request line item.
C) Create a Product Consumed and a Produc request line item.
D) Create a Work Order Line Item and a Product request line item.
2. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers
A) Create a new Service Appointment on the original Work Order.
B) Reschedule the Work Order for the new date.
C) Create a new Work Order and Service Appointment.
D) Reschedule the Service Appointment for the new date.
3. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
A) Products Required and Estimated Duration
B) Skill Requirements and Products Consumed
C) Products Required and Skill Requirements
D) Estimated Duration and Sen/ice LevelAgreement
4. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
A) The Products Consumed section on the Work Order
B) The Work Order Line Item associated with the completed Work Order
C) The Product Request Line Item associated with the Product
D) The Product Item Transactions Related List on the Product Item
5. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
A) Configure a new Service Level for immediate assignment.
B) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
C) Configure an Emergency Policy and use the Emergency Wizard.
D) Postpone all lower-priority jobs and extend Due Dates.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
By Ellen
