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Salesforce Field-Service-Lightning-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Lightning Consultant Exam |
| Exam Number: | Field-Service-Lightning-Consultant |
| Exam Price: | USD 200 (+ applicable taxes; retake: USD 100) |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years (requires annual maintenance via Trailhead) |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator |
| Passing Score: | 63% |
| Exam Duration: | 105 minutes |
| Exam Format: | Scenario-based, Multiple-select, Multiple-choice |
| Recommended Training: | Implementing Field Service Lightning (Instructor-led) Salesforce Trailhead Field Service Lightning Trails |
| Exam Registration: | Webassessor Registration Salesforce Credentials |
| Sample Questions: | Salesforce Field-Service-Lightning-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Salesforce recommends holding Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant; minimum 6 months hands-on experience with Field Service Lightning |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/field-service-lightning-consultant |
Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
For more info visit:
Field-Service-Lightning-Consultant Exam Reference
The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Optimization | 28% | - Utilize Dispatcher Console features - Configure scheduling policies and service objectives - Manage service appointment lifecycle - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies |
| Topic 2: Field Service Lightning Setup and Configuration | 22% | - Define license types and permission sets - Set up service resources, skills, and time sheets - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings |
| Topic 3: Work Order Management | 23% | - Manage work order line items and required products - Relate work orders to cases, accounts, and assets - Set up entitlements, service contracts, and SLAs - Configure work order lifecycle, types, and milestones |
| Topic 4: Maintenance Plans and Advanced Features | 10% | - Integrate with Service Cloud and other clouds - Set up recurring maintenance plans - Configure reports, dashboards, and analytics |
| Topic 5: Mobile and Field Execution | 17% | - Configure Field Service mobile app settings - Manage mobile workflows and offline access - Track time, inventory, and work completion |
By Nancy
