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BlackBerry BCP-340 Exam Overview:
| Certification Vendor: | BlackBerry |
| Exam Name: | Supporting BlackBerry 10 Devices and BlackBerry Device Services in an Enterprise Environment |
| Exam Number: | BCP-340 |
| Real Exam Qty: | 60 - 70 |
| Passing Score: | 70% - 75% |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based, Drag-and-Drop |
| Certificate Validity Period: | Not specified |
| Available Languages: | English |
| Exam Price: | $150 - $200 USD |
| Recommended Training: | BlackBerry Official Training |
| Exam Registration: | Pearson VUE |
| Sample Questions: | BlackBerry BCP-340 Sample Questions |
| Exam Way: | Authorized testing centers or online proctored exam |
| Pre Condition: | No formal prerequisites; recommended experience supporting mobile devices in enterprise environments |
| Official Syllabus URL: | https://www.blackberry.com/us/en/support/certification |
BlackBerry BCP-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting BlackBerry 10 Devices and Services | 30% | - Log analysis and diagnostic tools - Performance and error resolution - Activation and synchronization problems - Connectivity and network issues |
| Topic 2: Administration of BlackBerry 10 Devices | 30% | - Device provisioning and activation - Policy configuration and assignment - User account and group management - Application management and deployment |
| Topic 3: Reference Information and Resources | 2% | - Knowledge base and support portals - Using official documentation |
| Topic 4: Security and Compliance | 13% | - Encryption and data protection - Regulatory compliance - Remote wipe and lock procedures - Security policies and controls |
| Topic 5: Architecture and Data Flow | 25% | - Server components and integration - Communication protocols and data paths - Infrastructure requirements - BlackBerry Device Service architecture |
By Kimberley
