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BlackBerry BCP-240 Exam Overview:
| Certification Vendor: | BlackBerry |
| Exam Name: | BlackBerry 10 Support Specialist |
| Exam Number: | BCP-240 |
| Available Languages: | English |
| Certificate Validity Period: | Not specified / Retired |
| Passing Score: | 70% |
| Related Certifications: | BlackBerry Certified Support Specialist |
| Real Exam Qty: | 60-100 |
| Exam Price: | Approx. $150 USD |
| Exam Format: | Multiple-choice, Scenario-based, Computer-based (CBT) |
| Exam Duration: | 120-180 |
| Recommended Training: | BlackBerry Technical Knowledge Base BlackBerry Official Training |
| Exam Registration: | BlackBerry Certification Portal Pearson VUE |
| Sample Questions: | BlackBerry BCP-240 Sample Questions |
| Exam Way: | Authorized testing centers or online proctored exam (when available) |
| Pre Condition: | Basic knowledge of BlackBerry 10 OS and devices; hands-on experience recommended |
| Official Syllabus URL: | https://www.blackberry.com |
BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Device Deployment & Configuration | 35% | - Network and connectivity setup - Initial setup and provisioning - BlackBerry Link and backup/restore |
| Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Diagnosing common issues - Software updates and OS upgrades |
| BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
BlackBerry 10 Support Specialist Sample Questions:
1. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?
A) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
B) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
C) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.
D) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
2. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?
A) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.
B) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.
C) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
D) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.
3. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?
A) Fully qualified domain name:3101
B) Fully qualified domain name:8082
C) Fully qualified domain name:8081
D) Fully qualified domain name:4101
4. Which of the following is a valid way to delete user installed applications?
A) Use the BlackBerry Link to delete applications using the Wi-Fi link.
B) Tap and hold on any application on the home screen to be able to delete or move an application.
C) Use the BlackBerry Desktop Manager to delete applications.
D) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.
5. Which of the following would cause a new sent message to have a clock instead of a check mark?
A) The email message was saved as a draft
B) The email message was filed
C) The Wi-Fi or cellular radios are not connected to the network
D) An incorrect recipient email address was included
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
By Matt
