We're so confident of our products that we provide no hassle product exchange.
Salesforce AP-222 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Public Sector Solutions Accredited Professional |
| Exam Number: | AP-222 |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant |
| Exam Price: | USD 200 |
| Real Exam Qty: | 50 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 2 years (subject to Salesforce credential renewal policy) |
| Sample Questions: | Salesforce AP-222 Sample Questions |
| Exam Way: | Online proctored exam at Pearson VUE testing centers or remote proctored |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential and hands-on experience with Salesforce Public Sector Solutions implementations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/publicsectorsolutions |
Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Permit and license object relationships - Service territory and location-based services - Case and investigation management - Constituent and household data model |
| Topic 2: Government Community Cloud | 20% | - Case management for government - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities |
| Topic 3: Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
| Topic 4: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Topic 5: Configuration and Customization | 15% | - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization |
| Topic 6: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Security and compliance requirements - Integration patterns for government systems |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
A) Use record types on Case, one for the constituents and one for internal staff
B) Use the Public Complaint and Case objects.
C) Use a custom object for the Complaint with a lookup relationship to Case.
2. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Integrate the BRE with Decision Explainer.
B) Add the Decision Explainer Log History component to the Lightning record page(s).
C) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
D) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
E) Create an Apex Trigger to document the decision steps performed.
3. A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?
A) One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
B) Only one to contain the prioritization pools with the Federal Income Limits.
C) One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
D) Only to contain the prioritization pools.
4. What are two possible use-cases for a FlexCard?
A) A widget to perform in-line edits and calculations within a table quickly
B) A homepage widget to quickly launch common processes.
C) A widget to aggregate complex data models for quick-glance information
D) A widget to ask multiple pages of questions in the application form
5. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?
A) OmniStudio Tracking Service
B) Roll Up libraries
C) Event Monitoring
D) Field tracking services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,D | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: A |
By Rudolf
