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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed / ~70% |
| Exam Price: | $250 USD |
| Exam Format: | Computer-based, Multiple Choice |
| Related Certifications: | Avaya Aura Communication Manager Implementation Avaya Call Management System (CMS) Specialist |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACD, Call Routing & Vectoring | 25% | - Vector programming and VDN configuration - Call treatment and routing logic - ACD, hunt groups and skill assignment |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS installation and setup - Data collection and reporting principles - CMS architecture and components |
| Avaya Aura Communication Manager Fundamentals | 25% | - System architecture and integration - SAT administration basics - Licensing and feature overview |
| Maintenance, Troubleshooting & Best Practices | 15% | - Diagnostic tools and log review - Backup, restore and system health checks - Common implementation issues and fixes |
| Reporting & Performance Management | 15% | - CMS Supervisor administration - Service level and agent performance analysis - Real-time and historical reporting |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
Which three are settings for Vector Variables? (Choose three)
A. Scope
B. Assignment
C. Length
D. Action
E. Stop Position
Question 2
A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
Question 3
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A. /cms/install/logdir/adminlog
B. /cms/install/canfig.sog
C. /tmp/install.log
D. /var/adm/messages
E. /var/log/cms_nstall.log
Question 4
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A. Dynamic Queue Position
B. Service Objective
C. Percent Allocation Distribution
D. Predicted Waft Time
Question 5
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
A. Timetable can be used to schedule a LAN backup of the customer's system.
B. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C. Timetable can be used to schedule a LAN backup of the customer's data.
D. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D,E |
By Bennett
