Exam Code: 3000.1
Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Name: Avaya 3000.1 Exam
Brand: Avaya
SKU: 3000.1
Price: 888.00 USD
Availability: InStock
Rating: 4.9 (945 reviews)

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Updated: Jul 30, 2026

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Avaya 3000.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	ACSS Small and Medium Enterprise (SME) Communications
Exam Number:	3000.1
Exam Duration:	90 minutes
Related Certifications:	Avaya ACIS IP Office Implement Avaya ACSS - 3000
Certificate Validity Period:	2 years
Available Languages:	English
Exam Price:	$125 USD
Passing Score:	71%
Real Exam Qty:	60-70
Exam Format:	Multiple Choice, Multiple Response
Recommended Training:	Implementing and Supporting Avaya IP Office Avaya IP Office Platform Support Curriculum
Exam Registration:	Avaya Learning Center Pearson VUE Registration
Exam Way:	Proctored at Pearson VUE test centers or online proctored
Pre Condition:	Recommended: ACIS IP Office certification or 1-2 years hands-on experience with Avaya IP Office systems; no strict mandatory prerequisites
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 3000.1 Exam Syllabus Topics:

Section	Weight	Objectives
Troubleshooting & Support	25%	- VoIP Quality & Performance Issues - Call Routing & Connectivity Issues - Support Workflow & Escalation - Endpoint & Registration Problems
Maintenance & Monitoring	20%	- Software Updates & Upgrades - System Status & Health Checks - Backup & Restore Procedures - Monitoring Tools & Log Analysis
Installation & Configuration	30%	- Trunks, Lines & Dial Plans - System Setup & Initialization - Feature Implementation & Licensing - User & Extension Configuration - VoiceMail Pro & Auto Attendant
System Architecture & Infrastructure	25%	- IP Office Platform Overview - Hardware Components & Expansion - SCN & Multi-Site Connectivity - Network Requirements & VoIP Readiness

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