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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing simplifies inventory flow.
B) JIT marketing focuses on producer-driven quality.
C) JIT marketing synchronizes product demand with assembly.
D) JIT marketing focuses on customer-driven quality.

2. Which two factors affect a service location decision? Choose 2 answers

A) Closeness to manufacturing facilities
B) Quality-of-life issues
C) Proximity to customers
D) Warehouse storage

3. What is a bottleneck in a flowchart?

A) Two stages operating independently
B) The longest task in the process
C) Multiple storage areas
D) The point where production is evened out

4. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Line process
B) Batch process
C) Project process
D) Continuous process

5. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) 14 points for quality improvement
B) Fitness quality for use
C) Product design quality
D) Statistical quality control charts

Solutions: