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Last Updated: Sep 24, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Characteristics of SMB segment - Business and communication needs of SMB customers |
| Topic 2: SMB Sales Process & Opportunity Qualification | 25% | - Value-based selling approach - Identifying sales opportunities - Qualifying customer requirements and budget |
| Topic 3: Proposal, Pricing & Closing | 20% | - Negotiation and closing techniques - Pricing models and licensing options - Creating SMB-focused proposals |
| Topic 4: Siemens SMB Solutions Portfolio | 30% | - OpenScape Office and OpenScape Voice overview - Solution positioning and benefits for SMB - UC applications and collaboration tools |
Which feature of HiPath OpenOffice ME allows users to know when an important call is coming through and choose when it's important enough to pick up?
Correct Answer: D 🗳️
Which Siemens communications system combines OpenScape Office, Comscendo Voice and IP gateways in a single communications server?
Correct Answer: C 🗳️
Which are the advantages of OpenStage T? (Choose two)
Correct Answer: C,D 🗳️
Which best describes corporate governance?
Correct Answer: B 🗳️
Which of the following is the standard speech transmission protocol used with VoIP networks?
Correct Answer: B 🗳️
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