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Last Updated: Sep 24, 2026
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Simens STI-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Characteristics of SMB segment - Business and communication needs of SMB customers |
| Topic 2: SMB Sales Process & Opportunity Qualification | 25% | - Value-based selling approach - Identifying sales opportunities - Qualifying customer requirements and budget |
| Topic 3: Proposal, Pricing & Closing | 20% | - Negotiation and closing techniques - Pricing models and licensing options - Creating SMB-focused proposals |
| Topic 4: Siemens SMB Solutions Portfolio | 30% | - OpenScape Office and OpenScape Voice overview - Solution positioning and benefits for SMB - UC applications and collaboration tools |
Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:
Which feature of HiPath OpenOffice ME allows users to know when an important call is coming through and choose when it's important enough to pick up?
- A. Call Log/Journal
- B. Advanced Call Routing based on Presence
- C. Personal AutoAttendants
- D. Info Status Pops
Correct Answer: D 🗳️
Which Siemens communications system combines OpenScape Office, Comscendo Voice and IP gateways in a single communications server?
- A. HiPath 3000
- B. OpenStage
- C. HiPath OpenOffice
- D. HiPath OpenStage
Correct Answer: C 🗳️
Which are the advantages of OpenStage T? (Choose two)
- A. It supports group-based routing of e-mail.
- B. It offers excellent security features, such as encryption and port authentication.
- C. It delivers outstanding voice quality.
- D. It integrates perfectly into a high-quality solution that fits well into a customer's existing voice environment.
Correct Answer: C,D 🗳️
Which best describes corporate governance?
- A. It involves helping your customer acquire and retain customers by enhancing customer experience.
- B. It involves meeting regulatory requirements and mitigating risks at every level - through operations, data policies, and communications architecture.
- C. It involves having the right communications services and solutions to help your customers respond faster to their own customers' demands.
- D. It involves enabling employees to work virtually, thereby reducing the organization's relocation costs.
Correct Answer: B 🗳️
Which of the following is the standard speech transmission protocol used with VoIP networks?
- A. H.323
- B. RTP
- C. SIP
- D. MGCP
Correct Answer: B 🗳️
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