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| Section | Weight | Objectives |
|---|---|---|
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
1. What are some of the characteristics of assisted scheduling?
There are three correct answers.
A) Assisted scheduling is triggered by the user or by an API call
B) The scope and parameters for assisted scheduling are largely pre-determined
C) Assisted scheduling can work with custom optimization policies
D) The scope and parameters for assisted scheduling can be completely tailored to the use case
E) Assisted scheduling is triggered by a scheduled business rule
2. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) True
B) False
3. In which cases can smartforms be used?
There are two correct answers.
A) To navigate to a job location
B) To assign a technician to a job
C) For error analysis and resolution steps
D) To ensure the technician captures data on-site
4. Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
A) SAP LeanIX
B) BTP Build Apps
C) SAP Signavio
D) SAP Marketing Cloud
5. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Standardized framework
B) Customer loyalty programs
C) Best marketing practices
D) Integrated toolchain
E) Expert guidance
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: A,B,C | Question # 5 Answer: A,D,E |
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