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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is part of the Service Level Agreement.
B) It is a powerful instrument in organization and reporting within Product Support.
C) In SAP, a product hierarchy is used for pricing.
D) It is a view on the Application Component Hierarchy.

2. Which one of the following statements about the return code is true? (Choose two)

A) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
B) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
C) A return code can only have one value at a certain time.
D) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.

3. What information can you find in an ABAP trace? (Choose two)

A) All screens, modules of the flow logic, and ABAP messages
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All SAP developers responsible for the checked program
D) All operations on database tables (SELECT, INSERT, MODIFY, and so on)

4. Which information can be stored in the SAP Solution Manager system? (Choose two)

A) Finance data
B) Incident and problem information
C) Service level information
D) Customer data for customer relationship management (CRM)

5. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)

A) INCLUDE
B) PROGRAM
C) FORM
D) START-OF-SELECTION

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