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Last Updated: Oct 09, 2026
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 2: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 3: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 4: Channels | 10% | - Channel Integration
|
| Topic 5: Decision Strategies | 25% | - Strategy Design
|
| Topic 6: Actions and Treatments | 12% | - Action Management
|
| Topic 7: Engagement Policies | 12% | - Policy Configuration
|
| Topic 8: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 150
- B. 100
- C. 75 emails 25 SMSes
- D. 75 SMSes and 25 emails
Correct Answer: D 🗳️
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create an adaptive model rule at the Issue-level.
- C. Enable an action value in the prioritization formula.
- D. Create a prioritization decision strategy at the Group-level.
Correct Answer: C 🗳️
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Segmentation
- B. Contact policies
- C. Engagement policies and Arbitration
- D. Audience
Correct Answer: C 🗳️
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card status
- B. Credit card number
- C. No annual fee credit card
- D. 1% cash back credit card
Correct Answer: A,C 🗳️
Aggregation components provide the ability to________________.
- A. filter actions based on priority and relevance
- B. choose between actions
- C. set a text value to a strategy property
- D. make calculations based upon a list of actions
Correct Answer: D 🗳️
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