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Last Updated: Sep 25, 2026
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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Understand the design of operations management systems | - Analyse the design of goods and services
|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
CIPS Operations Management Sample Questions:
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?
- A. no- creating products in low volumes often leads to a higher unit cost
- B. no- the volume of products created does not impact upon unit costs as these are fixed in advance
- C. yes- when producing low volumes of a product, cost savings can be transferred to the customer
- D. yes- staff gain specialities when there is less products to create
Correct Answer: A 🗳️
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Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
- A. supply chain integration
- B. employee involvement
- C. fact-based decision making
- D. process improvement
- E. bottom-up process design
Correct Answer: B,C,D 🗳️
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Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 5?
- A. business process criteria
- B. finance criteria
- C. customer criteria
- D. learning and growth criteria
Correct Answer: B 🗳️
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Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?
- A. yes- high visibility companies often have higher operating costs because of this
- B. no- low visibility companies must focus on increasing levels of customer service
- C. yes- high visibility companies often have lower operating costs because of this
- D. no- all companies require customer management skills
Correct Answer: A 🗳️
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Which of the following is a benefit to a company of introducing TQM?
- A. increased customer loyalty
- B. benchmarking is made easier
- C. improved supplier relations
- D. higher profit margins
Correct Answer: A 🗳️
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