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Last Updated: Jun 18, 2026
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Microsoft MB2-717 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Create a Customer Organizational Structure (20% - 25%) | |
| Manage customer records | -Create and maintain a current customer base organizational structure; identify potential sales opportunities by utilizing core records such as accounts, contacts and customers |
| Manage the sales process | -Create and maintain sales transactional records; track the sales progression; manage the sales process from lead generation through quote, order, and invoice creation |
| Manage customer communication | -Create and manage social engagement sources, identify opportunities and generate leads |
| Manage sales literature and competitors | -Create and maintain a sales literature repository, create an organized methodology for identifying and tracking competitors |
| Manage Leads and Opportunities (15% - 20%) | |
| Manage leads | -Identify leads and track them throughout the conversion process, reactivate or delete disqualified leads |
| Identify and manage opportunities | -Identify opportunities to track throughout the sales workflow, create opportunities with a defined status, create records within the opportunity form, assign opportunities to designated sales staff |
| Utilize opportunity functionality | - Close and document opportunities as won or lost, use Quick Create to add new information, connect opportunities to other record types, apply connections to a data structure |
| Manage opportunity relationships | -Analyze lost sales opportunities through resolution activities, utilize multiple opportunity views |
| Manage Relationship and Sales Analysis (10% - 15%) | |
| Manage relationship intelligence | -Provision and configure Relationship Insights to integrate with Exchange, create and prioritize actions and tasks, track interactions, manage sales communication |
| Manage relationship analysis | -Provision and configure relationship intelligence, create actionable and productivity cards by using Relationship Assistant |
| Integrate email with Dynamics 365 Sales | -Track interactions with a specific email; manage sales relationships through statistical analysis of email activity, untracked emails and performance activities; manage sales relationships with Email Engagement; use engagement analytics and Auto-capture |
| Manage sales by using sales analysis tools | -Improve sales tracking by using Advanced Find, editable grids and built-in reports; export data to Excel in both static and dynamic processes; export Excel templates |
| Manage the Sale Process (10% - 15%) | |
| Manage the business process flow | -Manage the tasks required of each state in the Business Process Flow, create territories and assign them to managers and sales staff, configure currency and exchange rates |
| Manage Products by using the Product Catalog | -Manage prices lists, discount lists and unit groups; create, maintain and clone products; manage the product lifecycle |
| Manage price structures | -Create price lists, create discount list models, assign currencies to products |
| Manage product relationships | -Identify product relationships, differentiate product relationships by family units, customize properties for all products, identify and bundle related products |
| Manage sales transactional records | -Create price and revenue structures with inclusion of line items, currency rates, exchange rates, and write-in products; manage the quote lifecycle; create and manage quotes, orders, and invoices |
| Improve Sales Performance (10% - 15%) | |
| Manage goals | -Create manageable and measurable goals, delineate goals by fiscal periods, specify definitions and goal metric records, analyze individual and organizational progress by creating goal hierarchies, use rollup queries |
| Manage visual tools with Sales Analysis | -Create documents and templates, integrate charts and dashboards |
| Manage Customer Information (15% - 20%) | |
| Operate Dynamics 365 sales functions | -Identify and define the functional areas of Dynamics 365 Sales, model relationships and records in Microsoft Dynamics 365, access Dynamics 365 Sales through various client access methods, utilize the help center |
| Perform data management | -Create customers and contacts within 365 Sales, enforce customer relationship by using activity types, use views and global searches |
| Perform lifecycle management | -Utilize leads, convert leads into customers in the lead life cycle, perform opportunity management, manage cases |
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- After completion of Microsoft Specialist Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- When Candidates applying for a job or looking to promotion in their current position, a Microsoft Specialist certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- Becoming Microsoft Specialist means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Specialist member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
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How to book the MB2-717 Exam
These are following steps for registering the MB2-717 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-717 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-717.aspx
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