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Microsoft Managing Microsoft Dynamics Implementations Sample Questions:

1. Your team needs to implement a Microsoft Dynamics solution for a large enterprise business that has complex business requirements and four globally distributed sites. Although each site has unique business needs, the company wants to implement a uniform solution across all sites.
Which implementation approach does Sure Step typically recommend?

A) The Agile Project Type with an iterative, incremental process for developing Microsoft Dynamics solutions
B) The Enterprise Project Type with a Single Site Build approach
C) The Enterprise Project Type with a Multi Site Core Build approach
D) The Standard Project Type

2. You are concerned that users might not be able to bridge the existing gap between business processes
and the business system that was identified.
Which actions should you take as a Project Manager to proactively manage this?
Choose the 2 that apply.

A) Advise the application consultant to identify this as a risk and to document it in the Project Risk Register.
B) Advise the application consultant to identify this as an issue and update the issue list accordingly.
C) Advise the application consultant to start making Change Requests for these potential issues, and ensure these Change Requests are discussed during the next Project Steering Committee.
D) Discuss the problem with the customer and advise them to select key users who understand the business processes and have enough technical competence to assist in bridging the gap.

3. You are determining the contract type for a new engagement. Based on the available diagnostic information, you come to the following conclusions:
-
There is uncertainty about a majority of the requirements
-
There is a significant gap between a large set of requirements and your Microsoft Dynamics solution
-
Your project team is not familiar with the customers's industry
-
Your customer is not familiar with implementation projects and business software. Which contract type should you recommend?

A) Fixed price
B) Estimate for Analysis and Design, Fixed Price for Development and Deployment
C) Time and Material
D) Fixed Price for Analysis and Design, Estimate for Development and Deployment

4. You and your team completed a successful deployment and Go-live cutover. In the first week following the Go-live cutover, your customer reports issues related to system setup and configuration. The customer asks to add fields to a report and to assist users in completing the new work procedures.
How do you manage these requests?

A) Implement the Customization Review optimization offering to make sure that the quality of the customizations is guaranteed.
B) Confirm that your team is able to help and resolve the issue. The customer needs to be informed that the project was closed by realizing a successful Go-live and that this new involvement cannot be considered as part of the agreed project budget.
C) Update this new information in the project's risk register, and then immediately plan a Steering Committee meeting . These requests indicate that some risks might have unfolded and you need to implement the contingency plan as soon as possible.
D) Make an application consultant available for remote and/or on-site support during these two weeks. This is covered by the project budget and no extra funding is required.

5. Your project manager is verifying that all acceptance criteria have been met and confirming that final technical and management reviews of deliverables are complete. The project manager is also collecting intellectual property and confirming that service plans have been delivered to the customer.
What is your project manager doing?

A) Executing a risk assessment by means of a risk register.
B) Preparing for the upcoming project by means of a Project Charter.
C) Preparing for project closure by means of an engagement closure checklist.
D) Closing a phase by means of a tollgate review document.

Solutions: