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Last Updated: Oct 05, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Guiding Principles | 18% | - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Focus on value - Optimize and automate |
| Topic 2: ITIL Service Value System | 20% | - Governance - Continual improvement - Guiding principles - Practices - Service value chain |
| Topic 3: Service Value Chain Activities | 15% | - Deliver and support - Design and transition - Improve - Engage - Plan - Obtain/build |
| Topic 4: Four Dimensions of Service Management | 18% | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| Topic 5: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| Topic 6: ITIL Management Practices | 17% | - Technical management practices
|
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Praxis koordiniert die Klassifizierung, den Besitz und die Kommunikation von Serviceanfragen und Vorfällen?
- A. Servicedesk
- B. Problemmanagement
- C. Beziehungsmanagement
- D. Lieferantenmanagement
Correct Answer: A 🗳️
Welche ZWEI Aussagen über die Kultur einer Organisation sind RICHTIG? (Wählen Sie zwei aus.)
1. Es basiert auf gemeinsamen Werten und der Art und Weise, wie es seine Arbeit verrichtet
2. Es wird durch die Art der Technologie bestimmt, die zur Unterstützung von Diensten verwendet wird
3. Es sollte auf der Kultur potenzieller Lieferanten basieren
4. Es sollte auf den Zielen der Organisation basieren
- A. 1 und 4
- B. 2 und 3
- C. 1 und 2
- D. 3 und 4
Correct Answer: A 🗳️
Wo sollten alle Masterkopien der kontrollierten Software und Dokumentation gespeichert werden?
- A. In der definitiven Sicherheitsbibliothek
- B. In der definitiven Medienbibliothek
- C. In der endgültigen Kapazitätsbibliothek
- D. In der endgültigen Produktionsbibliothek
Correct Answer: B 🗳️
Welcher Ansatz ist RICHTIG, wenn man den Leitsatz „einfach und praktisch halten“ anwendet?
- A. Entwerfen Sie Kontrollen und Metriken und fügen Sie sie einzeln hinzu, bis alle implementiert sind
- B. Fügen Sie Steuerelemente und Metriken nur hinzu, wenn sie benötigt werden
- C. Fügen Sie nur Kontrollen und Metriken hinzu, die für die Einhaltung erforderlich sind
- D. Entwerfen Sie zuerst Kontrollen und Metriken und entfernen Sie dann diejenigen, die keinen Mehrwert bieten
Correct Answer: D 🗳️
Welche Aussage zur Praxis des „Incident Managements“ ist RICHTIG?
- A. Es identifiziert die Ursache schwerwiegender Vorfälle.
- B. Es autorisiert Änderungen zur Lösung von Vorfällen.
- C. Es enthält detaillierte Verfahren zur Diagnose von Vorfällen.
- D. Es löst zuerst die Vorfälle mit der größten Auswirkung.
Correct Answer: D 🗳️
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