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Peoplecert ITIL V3 Foundation Sample Questions:

1. What guidance does ITIL give on the frequency of production of service reporting?

A) Service reporting intervals must be the same for all services
B) Reporting intervals should be set by the Service Provider
C) Reports should be produced weekly
D) Service reporting intervals must be defined and agreed with the customers

2. What are the publications that provide guidance specific to industry sectors and organization types known as?

A) The Service Strategy and Service Transition books
B) The Service Support and Service Delivery books
C) Pocket Guides
D) The ITIL Complementary Guidance

3. Which process is responsible for sourcing and delivering components of requested standard services?

A) service portfolio management
B) IT finance
C) Request fulfillment
D) service desk

4. Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

A) The Asset Register
B) The Service Knowledge Management System
C) The Known Error Database
D) The Information Management System

5. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A) 1 and 2 only
B) All of the above
C) 2 and 3 only
D) 1 and 3 only

Solutions: