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EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. A large health insurance company has a mature ITaaS implementation. They have developed a SaaS claims filing application for use in their internal telephone claims center.
Last month, a decision to sell policies through independent insurance agents was approved by the Board of Directors. As a result, claims data must be made available in the offices of the independent insurance agents.
Which body has the responsibility of defining data access to the independent insurance agents?

A) Architecture Committee
B) Services Governance Committee
C) Board of Directors
D) IT Strategy Committee

2. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
What is the most likely reason it takes more time than expected to resolve the problem?

A) The expertise of the service desk personnel is inadequate to properly handle service related issues
B) The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
C) The cultural hurdles that span organizational silos have not been addressed and resolved.
D) The legacy management tools do not have the capability to provide a holistic view of the service instance

3. A hosting company operates from two data centers and typically hosts very large customers. The delivery and support of their IT infrastructure is not service driven. Customers suffer significant lead times to establish new operational environments, or to change existing infrastructure requirements.
A new, highly secure application development environment has been requested by one of the hosting company's customers. The customer has a tight time frame and needs to be able to create a test environment on-demand, within hours. The hosting company has decided to transition to ITaaS to meet the needs of this (and future) clients.
What must be done to achieve this?

A) Create a PaaS offering and contract. Automate and orchestrate the creation of the environment on-demand.
B) Allocate capacity in the virtual environment. Maintain an agreed upon set of server gold builds. When needed, start the appropriate number of servers from templates.
C) Utilize a public SaaS provider. Analyze the dependencies that the application may have on infrastructure that is located in the hosting data center.
D) Create an IaaS capability. Agree upon the infrastructure dependencies to meet the application's needs. Use server provisioning tools to build servers when needed.

4. During an initial discovery of a company's environment you realize there are applications with unique risk considerations. In anticipation of moving the organization to ITaaS, how should these application security requirements be managed?

A) Adopt the public cloud provider's security standards
B) Identify a unique cloud service provider to host each sensitive application
C) Address security on an application by application basis
D) Implement an intrusion protection system

5. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
As a consultant, what should you recommend to prevent these types of service issues?

A) Configure the incident management system to identify issues and resolutions
B) Redesign the service offering with an emphasis on less complexity and interdependence
C) Contract with an outside organization that has extensive experience in resolving cloud service issues
D) Upgrade the management tools to provide holistic visibility into the service dependencies

Solutions: