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Last Updated: Oct 02, 2026
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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure Webex Contact Center telephony integration and system interfaces - Describe Webex Contact Center telephony architecture options
|
| Tenant Configuration and Reporting | 30% | - Configure desktop layouts and custom desktop profiles for agents and supervisors - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure Webex Contact Center users and identity records - Configure multi-tier customer experience variables and thresholds - Describe Webex Contact Center reporting analytics and data visibility tracking - Describe network requirements for Webex Contact Center systems - Analyze real-time and historical dashboards to isolate operational constraints |
| Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
|
| Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
- A. "webexApp": {"enabled": true}
- B. "webexAppEnabled":true
- C. "comp": "webex-app"
- D. "desktopChatApp": {"webexConfigured": true}
- E. "comp": "agentx-webex"
Correct Answer: D,E 🗳️
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A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
- A. The Agent Desktop layout prohibits Whatsapp and SMS.
- B. The agent is not provisioned for Digital channels.
- C. The agent is missing the enhanced license.
- D. The agent is missing the premium license.
Correct Answer: D 🗳️
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Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
- A. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
- B. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction. - C. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
- D. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
Correct Answer: D 🗳️
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A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)
- A. Debug Console
- B. Templates
- C. Watchtower
- D. Reports
- E. Export Logs
Correct Answer: A,E 🗳️
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An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?
- A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
- B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
- C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
- D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
Correct Answer: C 🗳️
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