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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A customer calls the help desk to report issues with internet connectivity. The customer is frustrated because they have already spoken to other representatives who were unable to resolve their issue. A help desk technician quickly reviews the customer's file and notices several prior unresolved tickets. Which of the following actions should the technician take to communicate with the customer properly and professionally?

A) Ask the customer to clarify the issue right away.
B) Escalate the issue to a higher-level support team without further conversation.
C) Listen to the customer's concerns and acknowledge their frustrations.
D) Explain to the customer that the previous technicians were following standard procedure.

2. A help desk technician is using a local network server for image deployment. Which of following should the technician use to connect a workstation to the server and begin downloading the image?

A) USB
B) PXE
C) SFTP
D) SAN

3. A technician is securing a newly deployed workstation that only assigned users can access.
Which of the following techniques should the technician do to prevent unauthorized users from accessing the workstation? (Choose two.)

A) Apply the BIOS password
B) Enable the firewall
C) Enable screensaver locks
D) Disable iCloud integration
E) Defragment the hard drive
F) Enable SSH

4. An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?

A) Continue operations until the next change interval.
B) Implement an emergency change.
C) Immediately freeze all changes.
D) Create a standard change request.

5. A company requires a storage solution that combines performance and redundancy for a main database server with high levels of read/write operations. Which of the following storage configurations best meets these requirements?

A) RAID 0
B) RAID 5
C) RAID 6
D) RAID 10

Solutions: