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Last Updated: Sep 07, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Working with Stakeholder Groups | 15% | - Managing group dynamics - Influencing and motivating groups - Group formation and development (Tuckman model) - Roles and responsibilities in groups |
| Topic 2: Facilitated Workshops | 15% | - Visualisation and elicitation techniques - Planning and preparing workshops - Facilitation techniques and roles - Purpose and benefits of workshops |
| Topic 3: Managing Conflict | 5% | - Turning conflict into positive outcomes - Causes and types of conflict - Conflict resolution strategies - Thomas-Kilmann conflict modes |
| Topic 4: Negotiating with Stakeholders | 10% | - Integrative vs distributive negotiation - Reaching agreement and commitment - Preparation and negotiation tactics - Principled negotiation approach |
| Topic 5: Managing Expectations | 10% | - Monitoring and reviewing expectations - Managing changes and scope creep - Setting realistic expectations - Transparency and honesty |
| Topic 6: Understanding Stakeholders | 15% | - Analysing and prioritising stakeholders - RACI analysis - Identifying stakeholders - Stakeholder engagement strategy and planning |
| Topic 7: Building and Maintaining Rapport | 10% | - Cultural and equality considerations - Mirroring, matching and pacing techniques - Nature and importance of rapport - Verbal, vocal and visual communication elements |
| Topic 8: Creative Problem Solving | 10% | - Creative thinking process - Evaluating and selecting solutions - Idea generation techniques - Barriers to creativity |
| Topic 9: Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Communication process and models - Adapting communication style - Barriers to effective communication |
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