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Last Updated: Nov 03, 2026

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Avaya 74970X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Administration15%- Health checks and routine operations
- Omnichannel DataStore management
- Backup and restore procedures
Topic 2: Avaya Oceana Solution Overview20%- Architecture and core components
- System interfaces and workflows
- Interoperability with Avaya Aura
Topic 3: Troubleshooting Avaya Oceana Core30%- Log analysis and tracing tools
- Breeze, ACM, AAEP and licensing issues
- Monitor Portal and diagnostics
Topic 4: Channel and Workspace Troubleshooting25%- Oceana IX Workspaces and agent tools
- End-to-end tracing and resolution
- Voice, Email, Webchat, SMS channels
Topic 5: Integration and Best Practices10%- Known issues and resolution guidelines
- Support methodologies

Avaya Oceana® Solution Support Sample Questions:

Question #1

Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

  • A. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
  • B. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
  • C. It can be set to a RONA VDN number.
  • D. It can be set to a Routing VDN number.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

  • A. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
  • B. ED allows you to deploy both old and new ED workflows In the ED without any problems.
  • C. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
  • D. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Refer to the exhibit.

  • A. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
  • B. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
  • C. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
  • D. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

  • A. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
  • B. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
  • C. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
  • D. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

  • A. UCM Data Collector Database Backup
  • B. Omni store DB Controller Data Store
  • C. Omni store DB Database Backup
  • D. UCA Store Service Database Backup
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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