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Last Updated: Nov 03, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Health checks and routine operations - Omnichannel DataStore management - Backup and restore procedures |
| Topic 2: Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Topic 3: Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues - Monitor Portal and diagnostics |
| Topic 4: Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution - Voice, Email, Webchat, SMS channels |
| Topic 5: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
Correct Answer: B 🗳️
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
Correct Answer: C 🗳️
Refer to the exhibit.
Correct Answer: B 🗳️
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
Correct Answer: B 🗳️
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
Correct Answer: B 🗳️
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