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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?

A) Use Customer Call Status (CCS) to see what user the call is ringing to.
B) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
C) Use the System Status Application (SSA) to see what user the call is ringing to.
D) Capture a System Monitor trace and escalate to Avaya for an answer.

2. In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?

A) The license requires a second temporary license be loaded to allow this license to be valid.
B) This is a temporary upgrade license.
C) The license is the wrong license for the SD Card installed in the IP Office.
D) The license is not needed on the installed release of the software.

3. Which two email clients are supported for IP Office IMAP services? (Choose two.)

A) Microsoft Office Communicator
B) Lotus Messages
C) MS Outlook
D) Lotus Notes

4. Which hunt group supports Forward Hunt Group Calls?

A) Collective Call Waiting
B) Collective
C) Sequential
D) Longest Waiting

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) ICR with account codes and CDR-enabled for billing.
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

Solutions: