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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A) Application servers (AS)
B) Media Processing Server (MPS)
C) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
D) Avaya Media Servers (AMS)
E) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

2. Which two statements below about infinite campaigns are true? (Choose two)

A) To terminate an Infinite Campaign, manual intervention is required.
B) Infinite Campaign is designated by Campaign Type 0.
C) Infinite Campaign terminates automatically after processing all contacts.
D) Infinite Campaign does not terminate by itself after processing all contacts.
E) Infinite Campaign terminates only when all agents log off from the campaign.

3. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8080
B) 443
C) 28443
D) 8443

4. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

A) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
B) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
C) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
D) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q

5. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Network Address (VoIP)
B) Network Address (AppSvr)
C) Network Address (MRCP)
D) Host Address

Solutions: