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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Relationships
B) Configuration Items Types
C) Asset types
D) Classification Items Hierarchy
E) Configuration Items

2. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
D) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.

3. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) By interfacing with multiple technology APIs to implement unattended changes.

4. What is a service owner responsible for?

A) Designing and documenting a service
B) Producing a balanced scorecard showing the overall status of all services
C) Carrying out the service operation activities needed to support a service
D) Continual improvement of a service

5. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application specialists
B) Process owners
C) System engineers
D) Application engineers
E) Process experts

Solutions: