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Last Updated: Sep 24, 2026
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
| Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
| SME Communications System Overview | - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts |
| Call Routing and Features | - Voicemail and messaging services - Inbound and outbound call routing - Auto attendants and hunt groups |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)
- A. System Status
- B. System Monitor
- C. Manager TFTP log
- D. Phone Manager
- E. Call Status
Correct Answer: A,B,D 🗳️
A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)
- A. Backup Voicemail license at the remote locations
- B. Preferred Edition license at each location
- C. VoiceMail Pro Server at each location
- D. Distributed Voicemail license at the remote locations
- E. Distributed Voicemail license at the main office
Correct Answer: B,C 🗳️
A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
- A. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
- B. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
- C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
- D. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
Correct Answer: C 🗳️
An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
- A. PRI-UNI Expansion Card
- B. IP500 T1/E1 Channels License
- C. PRI24/PRI30 Expansion Card
- D. VCM32
- E. IP500 VCM Channels License
Correct Answer: A,B 🗳️
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Default the IP Office.
- B. Remove the daughter boards.
- C. Re-install the IP Office Professional License.
- D. Remove the Embedded Voicemail Card.
- E. Upgrade the system to the current GA software.
Correct Answer: B 🗳️
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