Exam Code: Salesforce-Contact-Center
Exam Name: Salesforce Contact Center Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Exams

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Name: Salesforce Salesforce-Contact-Center Exam
Brand: Salesforce
SKU: Salesforce-Contact-Center
Price: 69.00 USD
Availability: InStock
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Updated: Sep 21, 2026

No. of Questions: 210 Questions & Answers with Testing Engine

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Salesforce-Contact-Center Self Test Engine

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Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Contact Center Accredited Professional (Salesforce-Contact-Center)
Exam Number:	AP-226
Passing Score:	66%
Exam Duration:	75 minutes
Real Exam Qty:	60 (plus up to 5 unscored questions)
Certificate Validity Period:	Not formally specified (no expiration stated for this exam)
Available Languages:	English
Exam Price:	USD 150 / JPY 20,000 (excluding tax)
Exam Format:	Multiple-choice, Multiple-select
Related Certifications:	Service Cloud Omni-Channel Routing Digital Engagement Service Cloud Voice
Recommended Training:	Service Cloud Voice and Contact Center learning resources Contact Center training modules (Service Cloud, Omni-Channel, Digital Engagement)
Exam Registration:	Salesforce Certification Registration (Trailhead Academy) Salesforce Certification Exam Guide
Sample Questions:	Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:	Online proctored or onsite testing center
Pre Condition:	None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

Topic	Details
Topic 1	Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.
Topic 2	Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.
Topic 3	Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
Topic 4	Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

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Practice Exam - review exam questions one by one, see correct answers.

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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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