Exam Code: P_CRMSRV_70
Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Certified Technology Professional

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Name: SAP P_CRMSRV_70 Exam
Brand: SAP
SKU: P_CRMSRV_70
Price: 888.00 USD
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Updated: Sep 26, 2026

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SAP P_CRMSRV_70 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Professional - Service with SAP CRM 7.0
Exam Number:	P_CRMSRV_70
Available Languages:	English, German
Exam Price:	Approx. 500 USD
Exam Format:	Multiple response, Multiple choice
Real Exam Qty:	80
Certificate Validity Period:	Typically no fixed expiry (subject to SAP certification policy updates)
Related Certifications:	SAP Certified Application Associate - SAP CRM SAP CRM 7.0 Certification Path
Exam Duration:	180 minutes
Exam Way:	Online proctored or test center (via SAP Certification Hub / authorized exam providers)
Pre Condition:	Recommended knowledge of SAP CRM 7.0 service processes and business transaction handling
Official Syllabus URL:	https://training.sap.com

SAP P_CRMSRV_70 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Contracts and Warranties	- Warranty Processing - Service Contract Management
Topic 2: Interaction Center WebClient	- Agent Desktop Functions - Customer Interaction Handling
Topic 3: Installed Base Management	- Equipment and Product Tracking - Installed Base Structure
Topic 4: CRM Middleware and Integration	- Data Synchronization - System Integration Concepts
Topic 5: Complaints and Returns Processing	- Complaint Handling Procedures - Returns and Repairs Management
Topic 6: Service Fundamentals in SAP CRM	- Overview of SAP CRM Service Processes - Service Lifecycle Concepts
Topic 7: Reporting and Analytics	- Key Performance Indicators (KPIs) - Service Reporting Tools
Topic 8: Service Order Management	- Service Order Customization - Service Order Creation and Processing
Topic 9: Customizing and Configuration	- Business Transaction Customizing - Service Configuration Settings

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