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Exam Code: ITILSC-OSA
Exam Name: ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)
Certification Provider: EXIN
Corresponding Certification: ITIL OSA

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ITILSC-OSA日本語

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Updated: Aug 30, 2025

No. of Questions: 26 Questions & Answers with Testing Engine

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Certification Path

The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.

EXIN ITILSC-OSA日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • The Event Management Process Inclusive Of Its Design Strategy
  • The Benefits And Business Value That Can Be Gained From Event Management
Topic 2
  • Roles And Operation Including Its Organizational Structure
  • Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases
Topic 3
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Problem Management Principles
Topic 4
  • The Service Desk Validation Components And Activities
  • The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
Topic 5
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Service Desk Principles
Topic 6
  • The Value To The Business Of OSA Activities
  • The Lifecycle Within The OSA Context
  • Optimizing Service Operation Performance
Topic 7
  • The Incident Management Process Inclusive Of Its Components
  • Interpretation And Analysis Of Request Fulfilment Principles
Topic 8
  • Interpretation And Analysis Of Incident Management Principles
  • Activities And Operation Including Its Organizational Structure
Topic 9
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Access Management Principles
Topic 10
  • Interpretation And Analysis Of OSA Principles
  • Inclusive Of Design Strategy, Objectives, Components,Activities
Topic 11
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 12
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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