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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Certification Provider: ITIL
Corresponding Certification: ITIL 4

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ITIL-4-Foundation

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Updated: Oct 20, 2026

No. of Questions: 121 Questions & Answers with Testing Engine

Download Limit: Unlimited

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ITIL-4-Foundation Practice Q&A's

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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:Axelos (PeopleCert)
Exam Name:ITIL 4 Foundation
Exam Number:ITIL-4-Foundation
Certificate Validity Period:Lifelong (requires renewal every 4 years with digital badge)
Exam Duration:60 minutes
Real Exam Qty:40
Related Certifications:ITIL 4 Digital Leadership
ITIL 4 Managing Professional
ITIL 4 Strategist
ITIL 4 Specialist
Exam Format:Single Choice Multiple Choice
Exam Price:~$280 USD
Available Languages:Spanish, Italian, Chinese, German, English, Brazilian Portuguese, French, Japanese
Passing Score:65% (26/40)
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or in-person at testing centers (Pearson VUE)
Pre Condition:No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory.
Official Syllabus URL:https://www.axelos.com/certifications/itil-certification/itil-4-foundation

ITIL ITIL-4-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 2
  • Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 3
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 4
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 5
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 6
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Sample Questions:

Question #1

What is a user?

  • A. The role that defines the requirements for a service
  • B. The role that authorizes budget for service consumption
  • C. The role that directs and controls an organization
  • D. The role that uses services
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

In ITIL 4, which practice is responsible for providing multiple communication channels for users to report problems and make service requests?

  • A. Incident management
  • B. Service level management
  • C. Change enablement
  • D. Service desk
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Which statement about outcomes is CORRECT?

  • A. Outcomes provide assurance to stakeholders on how a service performs
  • B. Outcomes enable products to be delivered to a stakeholder
  • C. An outcome defines the amount of money spent on technology for a service
  • D. An outcome depends on at least one output to deliver a result
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Which is an input to the service value system?

  • A. A model to help meet stakeholders expectations
  • B. Recommendations to help an organization in all aspects of its work
  • C. A need from consumers for new or changes services
  • D. The system of directing and controlling an organization
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Which is a financially valuable component that can contribute to the delivery of a service?

  • A. Configuration item
  • B. Service offering
  • C. IT asset
  • D. Sponsor
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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