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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Closed book, No negative marking |
| Exam Price: | USD 395 - 495 |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Certificate Validity Period: | Unlimited |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create and develop services | 25% | - Service design and development practices
|
| Topic 2: Support and improve services | 25% | - Service support and incident management
|
| Topic 3: Plan and build service value streams | 25% | - Resource and capability management
|
| Topic 4: Deliver and transition services | 25% | - Service delivery and operational practices
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for validating that service components meet acceptance criteria, performance requirements, and interoperability standards prior to deployment?
A) Release Management
B) Service Validation and Testingright
C) Change Enablement
D) Service Level Management
2. Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A) Shift-left
B) Swarming
C) Robotic process automation
D) Shortest item first
3. Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
A) Topic-based forums
B) Self-service portals
C) Event surveys
D) Social media
4. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?
A) Acceptance
B) Unit
C) Integration
D) System
5. In a fully automated ITIL 4 environment, tickets are created from event-stream alerts, enriched with CI-DB data, categorized by ML engines, surface contextual knowledge-article suggestions, and even trigger self-service deflection workflows. Multiple practices feed data into this engine, yet one practice must define and govern the end-to-end ticket lifecycle-covering channel integrations, taxonomy versioning, automated escalations, deflection criteria, status flows, and closure validations. Which ONE practice holds this overarching accountability?
A) Service Desk practiceright
B) Incident Management practice
C) Knowledge Management practice
D) Event Management practice
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
By Daphne
