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HP HP2-H27 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Servicing HP Desktops, Workstations and Notebooks |
| Exam Number: | HP2-H27 |
| Related Certifications: | HP Certified Service Technician CompTIA A+ |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice (Single Answer), Multiple Choice (Multiple Answers), Scenario-Based |
| Exam Duration: | 75–90 |
| Passing Score: | 70% |
| Exam Price: | Approx. $120–$180 USD (region-dependent) |
| Real Exam Qty: | 50–73 |
| Available Languages: | English, Japanese, Korean |
| Recommended Training: | HP Channel Services Network HP Official Service Training |
| Exam Registration: | HPE Certification Learning Pearson VUE HP Certification Portal |
| Sample Questions: | HP HP2-H27 Sample Questions |
| Exam Way: | Proctored at Pearson VUE authorized test centers or online proctored |
| Pre Condition: | Recommended: CompTIA A+ certification or equivalent, 6+ months hands-on experience servicing HP desktops, workstations, and notebooks; no mandatory prerequisites |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Diagnostics and Troubleshooting | 28% | - Basic troubleshooting methodology - Advanced fault isolation and resolution - HP diagnostic tools and utilities |
| Topic 2: Servicing HP Products | 28% | - Desktop and workstation repair - Notebook specific service and repair - Safety precautions and procedures |
| Topic 3: HP Service Basics, Identification, Warranty and Parts | 12% | - Warranty policies and support entitlement - Product identification and part numbers - Service fundamentals and safety |
| Topic 4: HP Product Technology and Components | 24% | - Display, graphics, and input devices - Processors, memory, and storage - Networking, power systems, and security features |
| Topic 5: HP Resources and Documentation | 8% | - HP PartSurfer and support websites - Ordering parts and support channels - Service manuals and technical documentation |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)
A) Disk defragmenter cannot be used on SCSI drives.
B) Disk defragmenter should be the only program running while the disk is defragmenting.
C) Disk defragmenter should not be used on solid-state drives (SSD).
D) Disk defragmenter cannot be used with drives in RAID configuration.
E) Disk defragmenter does not increase the responsiveness of the operating system.
2. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?
A) HP QuickSync
B) HP QuickLook
C) HP Performance Advisor
D) HP Power Assistant
3. How should you detach the antenna when servicing wireless networking components?
A) Pull straight on the connector until the cable is loose.
B) Tug lightly on the cable until the cable is loose.
C) Bend the cable up and down until the cable is loose.
D) Twist the cable until the cable is loose.
4. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?
A) Both have command-line interfaces to type the information into the CMOS.
B) Both can be loaded and run from the command line while Windows is running.
C) Both can be loaded and run from a USB drive.
D) Both are part of the BOIS update and can be run natively from the HP notebook.
5. What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?
A) Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
B) Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.
C) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.
D) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
By Muriel
