IBM C9560-680 Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Configure IBM Control Desk | -Explain the security options including people and users for IBM Control Desk. -Perform the initial configuration which includes IT foundation data (organization, sites, etc.) -Understand report administration, security and reporting capabilities. -Explain the IBM Control Desk options for logging (serviceability logging). -Summarize the system configuration options (system properties, cron tasks, etc). -Explain how workflows and escalations can be configured. -Perform UI changes and database configuration modifications. | 35% |
| IBM Control Desk Concepts | -Explain Service Management Concepts and their interdependencies. -Explain the processes and capabilities of Service Desk and Self Service. -Explain the processes and capabilities of Service Catalog and Self Service. -Explain the capabilities of Configuration Management, Change Management and Release Management. -Explain the capabilities of IT Asset Management (hardware and software). | 21% |
| General Installation and Deployment IBM Control Desk. | -Describe the various offering types (IBM Control Desk, IBM Control Desk Internal Service Provider, IBM Control Desk External Service Provider). -Describe the various deployment options (On Cloud/SaaS, On Premises). -Understand the installation process and steps. -Explain the general architecture of IBM Control Desk on the different deployment options. -Explain the methods and tools that support external integration ( ITIC, Integration Framework, IBM Security Directory Integrator (previously TDI), etc). | 14% |
| Usage of IBM Control Desk. | -Demonstrate knowledge of basic navigation and UI usage. -Perform Service Desk Management. -Demonstrate knowledge of managing IT hardware and software assets. -Demonstrate knowledge of Configuration Management, Change Management and Release Management. -Perform troubleshooting and problem determination on IBM Control Desk. -Create ad-hoc reports and run system reports. | 30% |
IBM C9560-680 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Control Desk V7.6 Fundamentals |
| Exam Number: | C9560-680 |
| Certificate Validity Period: | 2-3 years (typical IBM certification validity, may vary) |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Exam Duration: | 60-90 |
| Related Certifications: | IBM Control Desk Administration IBM Maximo Asset Management |
| Exam Price: | $200 USD (approx.) |
| Exam Format: | Scenario-based questions, Multiple choice |
| Passing Score: | 60-70% |
| Recommended Training: | IBM Control Desk V7.6 Training Courses |
| Exam Registration: | IBM Training and Certification |
| Exam Way: | Online proctored or test center (depending on IBM certification delivery partner) |
| Pre Condition: | Basic understanding of IT service management (ITSM) concepts is recommended. |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM Control Desk Fundamentals Exam Certification Details:
| Number of Questions | 63 |
| Duration | 90 mins |
| Exam Name | IBM Certified Associate - IBM Control Desk v7.6 |
| Books / Training | IBM Control Desk |
| Schedule Exam | Pearson VUE |
| Exam Code | C9560-680 |
| Sample Questions | IBM Control Desk Fundamentals Sample Questions |
| Exam Price | $200 (USD) |
| Passing Score | 70% |

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