Exam Code: C6010-146
Exam Name: IBM U.S. Technical Support Services V2
Certification Provider: IBM
Corresponding Certification: IBM Certification

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Name: IBM C6010-146 Exam
Brand: IBM
SKU: C6010-146
Price: 888.00 USD
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Updated: Sep 05, 2026

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IBM C6010-146 Exam Overview:

Certification Vendor:	IBM
Exam Name:	IBM U.S. Technical Support Services V2
Exam Number:	C6010-146
Related Certifications:	IBM Certified Support Professional - TSS V2
Real Exam Qty:	100
Available Languages:	English
Passing Score:	80%
Exam Format:	Multiple choice
Exam Duration:	120 minutes
Recommended Training:	IBM TSS Academy
Exam Registration:	IBM Certification Portal
Exam Way:	Online or proctored exam (varies by region and IBM testing provider)
Pre Condition:	Designed for IBM Business Partners or employees participating in IBM Technology Support Services (TSS) Academy. No strict formal prerequisites required.
Official Syllabus URL:	https://www.ibm.com/certify/cert?id=C0002801

IBM C6010-146 Exam Syllabus Topics:

Section	Objectives
Topic 1: IBM Technical Support Services Overview	- IBM support organization structure and processes - IBM TSS Academy fundamentals
Topic 2: Problem Determination and Resolution	- Use of IBM support tools and resources - Problem source identification (PSI) - Problem determination (PD) concepts
Topic 3: Hardware and Software Support Processes	- On-site technical support procedures - Remote technical support procedures - Patch, workaround, and fix identification
Topic 4: IBM Customer Support Lifecycle	- Escalation processes - End-of-service and support policies - Service request handling

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