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Exam Code: C-BOSUP-90
Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

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C-BOSUP-90

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Updated: Oct 19, 2026

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SAP C-BOSUP-90 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Exam Number:C-BOSUP-90
Available Languages:English
Exam Duration:180 minutes
Passing Score:60%
Related Certifications:SAP Certified Application Associate - SAP BusinessObjects Platform
Real Exam Qty:80
Exam Price:$520–$670 USD (varies by region)
Exam Format:Multiple Response, Multiple Choice
Certificate Validity Period:12 months (requires annual renewal)
Recommended Training:SAP Solution Manager Incident Management
SAP BusinessObjects Support Fundamentals
Exam Registration:SAP Training & Certification Shop
SAP Certification Hub
Sample Questions:SAP C-BOSUP-90 Sample Questions
Exam Way:Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers
Pre Condition:No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes
Official Syllabus URL:https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects

SAP C-BOSUP-90 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting & Support Tools20%- SAP Notes and knowledge base search
- Log files analysis and interpretation
- Remote support and diagnostics tools
SAP Solution Manager Service Desk25%- CRM_DNO_MONITOR and INCMAN transactions
- Incident Management Work Center
- Message escalation and forwarding
Support Best Practices & Escalation15%- Reproducing and documenting issues
- Root cause analysis and resolution tracking
- Communication with customers and SAP support
Incident Management Fundamentals20%- Message lifecycle and status handling
- ITIL & SAP support processes
- SLA definitions and priority levels
SAP BusinessObjects Architecture & Components20%- BI Platform architecture
- Central Management Server (CMS), Input/Output File Repository
- Adaptive Processing Server, Web Application Container

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question #1

Which of the following sentences describes the process flow as depicted in the attached picture?

  • A. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
  • B. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
  • C. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
  • D. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

  • A. Safe remote access
  • B. Batch job planning
  • C. Performance measurement
  • D. Report development
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

Which of the following options is included only in SAP Enterprise Support?

  • A. Message solving
  • B. Dedicated contact point for the partner
  • C. 24*7 support for Very High messages
  • D. Technical Quality Check
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

You opened a message and want to request for an update.
How can you do that?

  • A. Via SAP Service Marketplace
  • B. Via e-mail
  • C. Via the action Update Message with SAP
  • D. Via the report Synchronize Messages (RNOTIFUPDATE01)
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

How can you setup SAP EarlyWatch Alert?

  • A. Connecting to SAP Service Marketplace and defining your landscape
  • B. Using SMSY transaction to create your logical components first, if this is not already done
  • C. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
  • D. Connecting to SAP Service Marketplace and setting up the parameters
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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