Exam Code: 920-199
Exam Name: BCM50 Ris. 2.0 and BCM200/400 Ris. 4.0 ICM
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Name: Nortel 920-199 Exam
Brand: Nortel
SKU: 920-199
Price: 49.99 USD
Availability: InStock
Rating: 4.6 (786 reviews)

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Updated: Aug 27, 2026

No. of Questions: 68 Questions & Answers with Testing Engine

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Nortel 920-199 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	BCM50 Release 2.0 and BCM200/400 Release 4.0 ICM Exam
Exam Number:	920-199
Certificate Validity Period:	N/A (legacy certification program discontinued)
Exam Format:	Scenario-based questions, Multiple choice
Available Languages:	English
Passing Score:	70% (typical)
Real Exam Qty:	50-70
Exam Duration:	90-120
Related Certifications:	Nortel BCM Administration Certification Nortel Unified Communications Certification
Exam Price:	~USD 100-150 (historical pricing, varies by region)
Recommended Training:	Avaya/Nortel BCM Training Resources
Exam Registration:	Pearson VUE Certification Portal
Sample Questions:	Nortel 920-199 Sample Questions
Exam Way:	Proctored exam (historically delivered via Pearson VUE test centers)
Pre Condition:	Recommended knowledge of basic telephony systems and Nortel BCM administration concepts
Official Syllabus URL:	https://www.avaya.com

Nortel 920-199 Exam Syllabus Topics:

Section	Objectives
Topic 1: System Maintenance and Troubleshooting	- Fault isolation and resolution - Backup and restore procedures - Diagnostics and system monitoring
Topic 2: Networking and Integration	- Integration with PSTN and SIP trunks - IP networking configuration for BCM systems
Topic 3: Call Routing and Services	- Auto Attendant and call flows - Voicemail and messaging services integration - Dial plan configuration
Topic 4: System Installation and Configuration	- Software and firmware management - Hardware components and expansion modules - Initial system setup and provisioning
Topic 5: BCM System Fundamentals	- BCM architecture overview (BCM50, BCM200, BCM400) - Telephony concepts and VoIP fundamentals

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