Exam Code: 642-242
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
Certification Provider: Cisco
Corresponding Certification: Others

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Name: Cisco 642-242 Exam
Brand: Cisco
SKU: 642-242
Price: 69.00 USD
Availability: InStock
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Updated: Sep 24, 2026

No. of Questions: 135 Questions & Answers with Testing Engine

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Cisco 642-242 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Unified Contact Center Enterprise Implementation (UCCEI)
Exam Number:	642-242
Available Languages:	English
Exam Format:	Scenario-based, Multiple Choice Single Answer, Multiple Choice Multiple Answer
Real Exam Qty:	95–135
Exam Duration:	90 minutes
Certificate Validity Period:	3 years
Passing Score:	70%
Related Certifications:	Cisco Unified Contact Center Enterprise Design Specialist CCNP Collaboration
Exam Price:	Approx. $200–$250 USD (varies by region)
Recommended Training:	Implementing Cisco Contact Center Enterprise (CCEI) Training
Exam Registration:	Cisco Exam Registration Page Pearson VUE Cisco Registration
Sample Questions:	Cisco 642-242 Sample Questions
Exam Way:	Proctored onsite at Pearson VUE test centers / Online proctored via OnVUE
Pre Condition:	Basic knowledge of CUCM, VoIP, IP networking, Windows Server, and SQL Server; recommended CCNA Collaboration or equivalent experience
Official Syllabus URL:	https://www.cisco.com

Cisco 642-242 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Routing and Scripting	25%	- ICM script design and configuration - Dialed numbers, call types, and routing domains - Precision queuing and skill-based routing
Topic 2: Reporting, Monitoring and Troubleshooting	15%	- Common issues and resolution - CUIC and LiveData reporting setup - System health monitoring
Topic 3: Integration and Media Configuration	15%	- Gateway and SIP configuration - CVP and IVR integration - CTI integration and route points
Topic 4: UCCE Architecture and Components	20%	- Unified ICM/CCE solution overview - Peripheral Gateway (PG), Router, Logger components - Integration with CUCM, CVP, and Finesse
Topic 5: Installation and Deployment	25%	- High availability and redundancy setup - Pre-installation requirements and planning - Software installation and configuration

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Practice Exam - review exam questions one by one, see correct answers.

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PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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