Exam Code: 6209.1
Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura

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Name: Avaya 6209.1 Exam
Brand: Avaya
SKU: 6209.1
Price: 49.99 USD
Availability: InStock
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Updated: Jul 25, 2026

No. of Questions: 53 Questions & Answers with Testing Engine

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Avaya 6209.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Exam Number:	6209.1
Real Exam Qty:	60-70
Available Languages:	English
Exam Duration:	90 minutes
Passing Score:	70%
Certificate Validity Period:	2 years
Exam Format:	Multiple Choice, Scenario-based Questions
Related Certifications:	Avaya Aura Contact Center Implementation Avaya Aura Core Components Certification
Sample Questions:	Avaya 6209.1 Sample Questions
Exam Way:	Online proctored or authorized testing center (depending on region)
Pre Condition:	Recommended experience with Avaya Aura Contact Center fundamentals and basic telephony/contact center concepts
Official Syllabus URL:	https://www.avaya.com/certification

What is the duration of the 6209 Exam

Format: Multiple choices, multiple answers
Length of Examination: 90 minutes
Passing Score 67%
Number of Questions: 60

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Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

Avaya 6209.1 Exam Syllabus Topics:

Section	Objectives
Topic 1: Administration and Maintenance	- User and agent management 1. Skillset and queue administration 2. Reporting and monitoring tools
Topic 2: Avaya Aura Contact Center Architecture	- System components and deployment models 1. Contact Center architecture overview 2. CCT and Multimedia components integration
Topic 3: Troubleshooting and Optimization	- System diagnostics 1. Performance tuning and optimization 2. Common deployment issues
Topic 4: Installation and Configuration	- Core system setup 1. Installation prerequisites and planning 2. Configuration of Avaya Aura Contact Center services
Topic 5: CCT and Multimedia Implementation	- Multimedia contact handling 1. Email and chat channel configuration 2. Work item routing and distribution

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