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Exam Code: 33810X
Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura

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33810X

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Updated: Jun 08, 2026

No. of Questions: 50 Questions & Answers with Testing Engine

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Choosing Purchase: "Online Test Engine"
Price: $69.00 

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Experience Portal Platform
B) Avaya Breeze™
C) Avaya Applications Platform
D) Avaya Performance Applications Platform


2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Entry-Level Server
C) VMware High-End Server
D) Physical Mid-Range Server


3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Co-browse
B) Dialogue Designer
C) Context Store
D) Work Assignment


4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Multimedia Contact Server only
B) Voice and Multimedia Contact Server with Avaya Media Server
C) One-X Agent
D) Voice Contact Server only
E) Voice and Multimedia Contact Server without Avaya Media Server


5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) The executive summary section of the proposal highlights the solution features.
C) Avaya can deliver what has been promised.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.


Solutions:

Question # 1
Answer: A		Question # 2
Answer: D		Question # 3
Answer: A		Question # 4
Answer: B,D,E		Question # 5
Answer: A,D

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