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Avaya 33140X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Experience Portal with POM Support Certified Exam |
| Exam Number: | 33140X |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 61 |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance (3314) |
| Exam Price: | $125 USD |
| Exam Format: | Multiple choice, Drag and drop, Scenario-based |
| Passing Score: | 66% |
| Recommended Training: | Avaya Experience Portal Implementation and Maintenance |
| Exam Registration: | Avaya Learning Services Pearson VUE |
| Sample Questions: | Avaya 33140X Sample Questions |
| Exam Way: | Online proctored or at authorized testing centers |
| Pre Condition: | Recommended: hands-on experience with Avaya Experience Portal and Proactive Outreach Manager; completion of related training courses |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22054 |
Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Operations | 20% | - Backup and restore procedures - System updates, patches and upgrades - Monitoring, reporting and performance management |
| Topic 2: Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
| Topic 3: Installation and Deployment | 18% | - High availability and database installation - Installation prerequisites and requirements - Installing AEP and POM components |
| Topic 4: Configuration and Administration | 22% | - POM campaign setup and management - System configuration and settings - Call flow design and routing configuration - User account and access management - Email, SMS and multimedia integration |
| Topic 5: Solution Architecture and Licensing | 20% | - Licensing requirements and feature capacities - Avaya Experience Portal (AEP) and POM architecture overview - Deployment models, zones and system components |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What best practice should be followed when creating user profiles for access to the EPM web interface?
Response:
A) Allow users to choose their access levels.
B) Automatically set all users with the same base permissions.
C) Assign access based on specific job responsibilities.
D) Provide full access initially and adjust based on usage.
2. What aspect of AEP deployment necessitates careful consideration of network infrastructure?
Response:
A) High availability configurations
B) Data security requirements
C) Load balancing techniques
D) Real-time data transfer needs
3. How does the Avaya Meetings Server support call flow processes for effective team engagement?
Response:
A) Through automated call distribution
B) By enabling seamless integration with external conferencing tools
C) By facilitating easy access to shared resources
D) Using advanced routing protocols
4. What are essential verification steps for Avaya Meetings Server configuration?
(Choose Three)
Response:
A) Testing connectivity and latency
B) Confirming user permissions and access levels
C) Checking software version compatibility
D) Reviewing security certificates and compliance
E) Ensuring redundancy and failover capabilities
5. How can call flow issues in Avaya Workplace Clients be diagnosed using server logs?
Response:
A) By logging all user interactions
B) By tracing the sequence of call events
C) By checking the version history of call software
D) By monitoring CPU usage during calls
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A,B,D | Question # 5 Answer: B |
By Sigrid
