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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)
A) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
C) Integrations, services, and assets, as well as the leveraging of open standards.
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
2. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express
3. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)
A) Ask if the customer has a marketing manager
B) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
C) Use facts and statistics from customer surveys to generate interest
D) Research the business to see if the prospect has a text chat or other means for contact on their website
4. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
5. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)
A) The business believes that contact center capabilities are essential
B) IT is the buyer or strong influencer
C) The business applies technology to address a business problem
D) The business lacks technical knowledge
E) The CEO/Owner is most likely the buyer
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A,B,D | Question # 4 Answer: A | Question # 5 Answer: B,C,E |
By Nigel
