Exam Code: 132-S-720.1
Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Name: Avaya 132-S-720.1 Exam
Brand: Avaya
SKU: 132-S-720.1
Price: 69.00 USD
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Updated: Aug 29, 2026

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Avaya 132-S-720.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Specialist Call Center Implement and Support Elective Exam
Exam Number:	132-S-720.1
Exam Duration:	90 minutes
Exam Format:	Multiple Choice, Multiple Response
Real Exam Qty:	65
Related Certifications:	Avaya Call Management System (CMS) Specialist Avaya Aura Call Center Elite Implementation
Exam Price:	USD 125
Available Languages:	English
Passing Score:	70%
Certificate Validity Period:	2 years
Recommended Training:	Avaya Call Management System (CMS) Administration Avaya Aura Call Center Elite Implementation Training
Exam Registration:	Avaya Learning & Certification Portal Pearson VUE Testing Services
Sample Questions:	Avaya 132-S-720.1 Sample Questions
Exam Way:	Proctored online or in-person at authorized testing centers
Pre Condition:	Basic knowledge of Avaya Aura Communication Manager and call center operations; recommended to have 6-12 months hands-on experience
Official Syllabus URL:	https://www.avaya.com/en/training-certification/

Avaya 132-S-720.1 Exam Syllabus Topics:

Section	Weight	Objectives
Maintenance & Troubleshooting	20%	- Diagnosing common issues - System health checks and monitoring - Log analysis and error resolution - Troubleshooting routing and call flow problems
Call Management System (CMS) Administration	25%	- CMS installation and setup - Report configuration and management - Real-time monitoring and data analysis - User access and permissions
Configuration & Implementation	30%	- Routing strategies and advanced routing - Call vectoring setup and configuration - Agent configuration and functionality - Feature activation and customization
Avaya Aura Call Center Elite Architecture & Features	25%	- Core features and capabilities - Integration with Avaya communication platforms - System components and architecture

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